Refund policy

RETURN POLICY

• Any clarification will only be received within the next 2 business days upon receipt of the product via WhatsApp +1(951) 818-4707. Once the status of the product and the purchase conditions are validated, the merchandise will be managed.

• There are no exchanges or returns on products purchased on promotion or at a discount, night sales, special sales or on purchases made during the Black Friday.

• There are no cash refunds. Refunds approved by Floractive.US will be in the form of electronic credit to be used only in the online store and apply only in the event that the product(s) received are found to be defective and without trace of having been used or damaged on purpose.

• The above provisions apply to purchases made online and through official brand channels.